According to wiki Salesforce is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) service and also provides enterprise applications focused on customer service, marketing automation, analytics, and application development.According to official home page Salesforce is the customer company. We make cloud-based software designed to help businesses connect to their customers in a whole new way, so they can find more prospects, close more deals, and wow customers with amazing service.Attract more buyers using personalized marketing. know customers’ needs and concerns
Salesforce builds and supports CRM Software that helps in breaking down the technology differences between different departments to allow companies to get complete details about their customers when they interact.employees from every department, marketing, sales, or IT, can easily share customer views from any device & from anywhere round the globe. employees get access to the information when they want to perform best. Also, they can easily connect and align with colleagues. Ultimately, this results in customers’ personalized, connected experiences, crafting stronger links
Salesforce tools assist sales reps and the support team in developing and implementing an accurate and repeatable sales process.
- Contact Management to deliver personalized sales experiences with profound contact and account management.
- Sales forecasting predicts your revenue growth status and drives enhanced impact with data-driven insights.
- Opportunity management tracks the sales opportunities and moves ahead faster with a perfect customer activity timeline.
- Mobile CRM to sell actively through a single app that permits you to access, update, and manage your CRM data.
- Process Automation to streamline and automate routine sales tasks, such as email alerts, activity tracking, and workflows.
Salesforce comes with various tools that help build seamless, simple business-to-consumer (B2C) and business-to-business (B2B) commerce experiences that assist in engaging customers, growing revenue, and connecting commerce to the rest of the teams.